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Outsourced Managed Services

 

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Fully Outsourced IT Managed Services (MSP)

With the constantly changing IT landscape, your small to medium business (SMB) has grown such that you realize your IT needs would be better served by an IT expert with a broad range of IT competencies. Your IT environment might be a mixture of Windows PC’s and Apple®, or perhaps even Apple®-only.

As your fully outsourced Managed Service Provider (MSP), BFA focuses not only on monitoring & managing your current IT infrastructure, but also on implementing new technologies to improve efficiencies. While our core services center around Apple® and Apple®-related technologies, BFA Technologies, Inc. additionally fully supports Windows PC’s as well. Finally, your business will also benefit from BFA’s vast expertise in Mobile Device Management as well.

*All IT refers to: Client computers (Mac or PC), mobile devices, in-house servers, hosted mail solutions, cloud-based storage solutions, networking, security, phone systems etc…

Services include:
  • Ticketing / help desk support for all IT related issues

  • Remote and (when required) on-site support for all IT related issues

  • Remote monitoring of your client, server and networking devices

  • Full administration of Mobile Device Management (MDM) for both Apple and Windows OS

Benefits include:
  • Best-in-class IT support from IT experts

  • Best-in-class Mobile Device Management (MDM) support from MDM experts

  • Proactive support model to leverage new technologies

Managed Mobility Services (MMS)

Your organization is looking to make the critical investment in Jamf Pro MDM software for your Apple® devices. However, the investment doesn't end with product licensing. A member of IT must be designated as the Jamf Pro administrator. Next, after the on-site training via the Jamf JumpStart, comes the task of planning, configuration and deployment of Jamf Pro. Finally, in addition to providing day-to-day support, your administrator must receive on-going training in order to keep current with new features brought about via version updates.

BFA Managed Mobility Services (MMS) eliminates the worries of the above by serving as your outsourced expert Jamf Pro administrator. Meanwhile, your IT dept. can continue to focus on everything else. In short, BFA partners as an extension of your IT department to provide best-of-breed Jamf Pro MDM administration for all of your device management needs.

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Services include:
  • Full administration of your Jamf Pro Mobile Device Management (MDM)

Benefits include:
  • Best-in-class Mobile Device Management (MDM) support from Apple MDM experts

  • Worry-free peace-of-mind in knowing that your MDM administrator will not leave

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Apple-Only Outsourced Managed Services

Your enterprise is a mixed environment of both Windows OS and macOS devices and has an excellent, well-staffed IT department. But with the continued large influx of Apple devices, IT is not fully prepared to properly support your growing Apple® user community.

As your fully outsourced Apple®-only Managed Service Provider (MSP), BFA Technologies, Inc. addresses this concern by partnering with your IT department to provide best-in-class Apple®-only infrastructure and device management support for your entire Apple user community. Your IT department continues to manage everything else.

This is a best-of-breed “hybrid” of full Lifecycle Managed Services in that BFA will partner with you to address only Apple® related support.

Services include:
  • Ticketing / help desk support for all Apple® related issues

  • Remote and (when required) on-site Apple® related infrastructure support

  • Remote monitoring of your Apple devices

  • Full administration of your Apple Mobile Device Management (MDM)

Benefits include:
  • Best-in-class Apple related support from Apple IT experts

  • Best-in-class Mobile Device Management (MDM) support from Apple MDM experts

  • Proactive support model to leverage new Apple technologies

Make BFA Your Device Management Provider